Online-order withdrawal
Withdrawal request
Notify Leonem Limited OÜ that you withdraw from all or selected items in an eligible online order. You do not need to give a reason or have created a customer account before ordering.
General rule: submit your notice within 14 days after receiving the goods. For goods delivered separately, the period starts when the last item is received.
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Shopify self-service
The fastest way to select an order and the items to return. A guest customer uses the email entered at checkout; no password or previously created account is required.
- Open LIORE Orders and enter the email address used for the purchase.
- Enter the six-digit verification code sent by email.
- Select the order and all or only some products and quantities.
- Review and submit the request. Shopify sends a request confirmation by email.
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Prepare an email withdrawal notice
This form prepares a complete withdrawal notice on your device and opens it in your email app. Nothing is sent to LIORE until you send the email.
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Send your own email
You may send any unequivocal withdrawal notice to info@liore.ee. Include your name, order number, whether you withdraw from the whole order or selected items, and the product names and quantities. No reason is required.
Email info@liore.ee -
Download the model form
Using the model form is optional. The PDF can be filled in on screen; the Word file suits heavier editing. Email the completed form to info@liore.ee. A handwritten signature is required only if the form is submitted on paper.
What happens after you send notice?
- We send an acknowledgement of receipt and case-specific return instructions.
- Do not send goods to the registered address or a parcel machine of your choice. Wait for the Omniva or SmartPosti code, label, or exact instructions from LIORE.
- Send the goods back without undue delay and generally no later than 14 days after notifying withdrawal.
- The consumer generally pays the direct return cost for a 14-day withdrawal. The seller pays necessary remedy costs for defective, incorrect, damaged, or unsafe goods.
The sealed-hygiene exception for beauty products, diminished value, refund timing, and full conditions are explained in the Return and refund policy.
Common questions
Did I need an account before ordering?
No. At Shopify sign-in, enter the email used for the order and the six-digit code sent to that email.
Can I withdraw from only part of an order?
Yes, where the items can be returned separately. Select or identify the relevant products and quantities in Shopify or your notice.
Do I need to explain my reason?
No. You do not need to give a reason when exercising the statutory 14-day right of withdrawal.
Where should I send the goods?
Wait for LIORE's case-specific return instructions. The registered office is not a return address.