Shipping policy

Leonem Limited OÜ is the seller for every LIORE order, including where a partner warehouse picks, packs, or dispatches it. All current customer orders are dispatched from warehouses in Estonia, and LIORE's fulfilment model is limited to dispatch from within the European Union. Available destinations, delivery methods, restrictions, prices, and the estimated delivery time are shown before the order is submitted.

1. Estimated delivery time

Goods held in the local warehouse. LIORE dispatches the order within 2 business days of order confirmation. Carrier transit time is added to that and depends on the destination. The dispatch time, the transit time, and the resulting total are published for every destination LIORE serves in the delivery times table. Business days exclude weekends and public holidays in Estonia and in the destination country.

Totals run from 3-4 business days for Estonia to 27-36 business days for the most distant destinations served. The table states the figure for each destination; no single figure applies to all of them.

Goods held in an external or partner warehouse. Delivery normally takes 1-4 weeks after order confirmation, depending on stock confirmation, warehouse workload, supplier availability, and transport. These goods are outside the delivery times table because their transit cannot be calculated until stock is confirmed; the estimate is shown at checkout.

A delivery date shown for the specific product or at checkout is calculated from the same carrier data as the table and prevails over it. The estimate is not a guarantee of a fixed date unless LIORE expressly agrees to that date.

Where the delivery time published for the selected destination is longer than 30 days, that published time is the delivery time agreed with the customer before the order is submitted. In every other case, consumer goods are delivered without undue delay and no later than 30 days after the contract is concluded.

2. Delivery methods and restricted goods

In Estonia, available methods may include Omniva and SmartPosti parcel machines and courier delivery. International options depend on the destination, product, and carrier services shown at checkout.

Perfumes, aerosols, alcohol-based products, pressurised containers, nail varnish, gel, remover, or other restricted beauty goods may not be eligible for every air, postal, or cross-border service, even where ordinary cosmetics can be delivered to the same country. Delivery availability is therefore determined for the combination of destination, product, warehouse, and carrier service. If an accepted order cannot lawfully be carried by the selected method, LIORE will offer a lawful alternative without an unagreed charge or cancel and refund the affected item.

3. Split shipments

Products with different availability or warehouse locations may be sent together or in separate parcels. Splitting an order does not create an additional delivery charge that the customer did not agree to before purchase. Tracking details are sent for each parcel where available.

4. VAT, customs, and import charges

For EU destinations, consumer prices include the applicable VAT, and the final VAT, delivery charge, and total are shown before the order is submitted. Estonia's standard VAT rate is 24%; another EU destination rate may apply under distance-sales rules. For non-EU destinations, the checkout price includes only the taxes expressly identified as included; destination import VAT may instead be collected from the customer on import as described below.

Goods dispatched from EU stock to a destination within the EU customs territory are not normally subject to import customs formalities for the consumer.

For delivery outside the EU customs territory, including Switzerland, the parcel may be subject to destination-country import VAT, customs duty, and carrier customs-clearance or handling fees. Unless checkout expressly states that these charges are included, the customer is the importer and must pay charges assessed by the destination authority or carrier. Their exact amount may not be reasonably calculable in advance. This responsibility and the possibility of additional charges must be shown before the order is submitted. LIORE remains responsible for charges it expressly agrees to include and for accurate export documentation under its control.

5. Delays and non-delivery

Public holidays, campaign periods, warehouse workload, stock discrepancies, customs procedures, severe weather, or carrier disruption can extend an estimate. LIORE informs the customer by email of a material known delay.

Where delivery is late, a consumer may require delivery within a reasonable additional period. If LIORE does not deliver within that period, the consumer may terminate the unfulfilled part of the contract and receive a refund. No additional period is required where LIORE refuses delivery or delivery by the agreed date was essential and that was clear before the contract. Mandatory statutory rights remain unaffected.

6. Risk, lost parcels, and damage

Leonem Limited OÜ remains responsible for the goods until the consumer or a third party nominated by the consumer, other than the carrier, physically receives them. If the consumer independently appoints a carrier that LIORE did not offer, risk may pass when the goods are handed to that carrier as provided by law.

For a lost, visibly damaged, leaking, or incomplete parcel, email info@liore.ee as soon as reasonably possible with the order number, description, and photos where practical. Keep the parcel and packaging until LIORE confirms whether the carrier needs them for inspection.

7. Delivery address and uncollected parcels

The customer must provide an accurate delivery address and contact details. Contact LIORE immediately if an error is noticed; an address may not be changeable after dispatch.

If a parcel is returned because the customer did not collect it or supplied an incorrect address, LIORE will contact the customer. Any charge for renewed delivery or another direct cost is payable only where permitted by law, caused by the customer, and clearly explained. This does not remove withdrawal, refund, or conformity rights.