Terms of sale

These Terms of sale apply to consumer purchases from the LIORE online store at liore.ee, operated by Leonem Limited OÜ. A consumer is a natural person acting outside their trade, business, craft, or profession.

1. Seller information

• Seller: Leonem Limited OÜ
• Registration number: 16166116
• VAT identification number: EE103014935
• Registered office and current business/complaints address: Pöörise tn 12, 13520 Tallinn, Estonia
• Written complaints and legal notices: info@liore.ee or by post to the address above
• Operating model: online only; no physical shop or public customer-service location
• Email: info@liore.ee
• Telephone: +372 5382 4768
• Customer service: primarily in writing by email; telephone availability is limited

The registered office is not a goods-return address or customer service location.

2. Products and product safety

The product page and checkout provide the main characteristics, quantity, price, availability, and other mandatory pre-contract information. Ingredients, use instructions, warnings, responsible-person information, batch/lot details, expiry or period-after-opening information, and other legally required cosmetics information are provided online and/or on the product and packaging as required by applicable law.

Before using a beauty product, read the current packaging information. Do not use a product contrary to its instructions or after a serious reaction. Contact LIORE about a missing mandatory label, broken safety seal, suspected counterfeit, recall, or safety concern. Product information and beauty content are not medical advice.

Images may show slight differences in colour caused by a display or normal packaging updates. This does not permit a material difference from the agreed characteristics.

3. Ordering and correcting errors

To order, select products and quantities, review the cart, provide the required contact, billing, and delivery information, choose an available delivery and payment method, and review the final order before using the payment-obligation button.

Before submission, checkout displays the products, quantities, total price, applicable VAT, delivery charge, and selected payment and delivery methods. The customer can correct cart quantities and checkout information before submitting the order.

4. Contract formation and availability

Submitting an order and completing payment is the customer's offer to buy. The sales contract is concluded when LIORE sends an order confirmation after successful payment, unless the selected payment method clearly provides otherwise.

An automated receipt does not require LIORE to supply an unavailable, legally restricted, or clearly mispriced product where applicable law permits cancellation. If LIORE cannot fulfil an accepted order because of a genuine stock, supplier, safety, sanctions, delivery, fraud, or obvious price error, LIORE contacts the customer promptly. We will not substitute a product or impose an extra charge without consent. The affected amount is refunded without undue delay. Mandatory consumer remedies remain unaffected.

5. Contract language, confirmation, and records

The contract may be concluded in English or Estonian according to the selected store language. The order confirmation and applicable terms are sent or made available on a durable medium. Existing orders may be viewed through LIORE Orders using the email address used at checkout and a one-time email code. Essential transaction records are retained for legal compliance. A copy of the applicable terms may also be requested from info@liore.ee.

Neither the English nor Estonian version is intended to reduce mandatory consumer rights. If the versions differ, they should be interpreted consistently with the transaction, the consumer-facing language, and applicable law.

6. Prices, VAT, and other charges

Prices are shown in euros. For EU destinations, consumer prices include the applicable VAT. Estonia's standard VAT rate is 24%, and another EU destination rate may apply under distance-sales rules. For non-EU destinations, the checkout price includes only taxes expressly identified as included; destination import VAT may instead be collected from the customer on import.

The final VAT, delivery charge, and total amount collected by LIORE are shown before the order is submitted. Non-EU destination charges that checkout identifies as excluded are assessed and collected separately by the destination authority or carrier. No optional service charge imposed by LIORE is payable without the customer's express agreement.

All products are dispatched from within the European Union. For delivery within the EU customs territory, the customer is not normally subject to import customs formalities. For delivery outside it, including Switzerland, the checkout price includes only taxes and charges expressly stated as included. Unless checkout states otherwise, the customer is the importer and bears destination import VAT, customs duty, and carrier customs-clearance or handling fees. Their exact amount may not be reasonably calculable in advance, but the possibility of these additional charges must be disclosed before the order is submitted.

7. Payment

Only payment methods shown at checkout or expressly agreed in writing are available. Depending on the customer's location and method availability, these may include card payments and accelerated or local methods through Shopify Payments; Baltic bank links and other methods through MakeCommerce, operated by Maksekeskus AS; manual bank transfer; or another provider identified at checkout.

Shopify Payments, MakeCommerce/Maksekeskus AS, and any other provider selected at checkout process payment information under their own terms and privacy notices. Leonem Limited OÜ remains the seller and contracting party. LIORE receives transaction references, amount, currency, method, status, and related information needed to fulfil and account for the order, but does not receive full payment-card numbers or online-banking login credentials.

Where manual bank transfer is offered, payment is made in euros to Leonem Limited OÜ's LHV account, IBAN EE237700771005988045, BIC/SWIFT LHVBEE22, within the period shown in checkout, the invoice, or LIORE's written instructions. Include only the payment reference requested. An unpaid order may be cancelled after the stated payment period.

8. Delivery and risk

The selected delivery method, charge, and estimate are shown before purchase. Goods held locally are usually delivered within up to 1 week after order confirmation. Goods held by an external or partner warehouse are usually delivered within 1-4 weeks. A more specific estimate shown for the product or at checkout prevails.

If no different time is agreed, delivery takes place without undue delay and no later than 30 days after contract formation. LIORE remains responsible for the goods until physical receipt by the consumer or their nominated third party other than the carrier, subject to the consumer-appointed carrier exception provided by law.

Full delivery, delay, split-shipment, restricted-goods, customs, loss, and damage rules are in the Shipping policy, which forms part of these terms.

9. Fourteen-day right of withdrawal

A consumer in the European Union or European Economic Area may withdraw without giving a reason within 14 days after physical receipt, subject to legal exceptions. The same procedure applies where mandatory destination-country law grants an equivalent or stronger right, including qualifying United Kingdom distance contracts. Other destinations receive every mandatory local right, but no additional voluntary change-of-mind right unless expressly stated before ordering. For goods delivered separately, the period begins on receipt of the last item, parcel, or lot.

Withdrawal may be notified through the Withdrawal request page, LIORE Orders, an unequivocal email to info@liore.ee, or the optional English model withdrawal form as a fillable PDF or Word document. No previously created account is required. The customer may withdraw from all or selected items and quantities.

After notice, the goods must be sent back without undue delay and no later than 14 days. For an ordinary statutory withdrawal, the consumer bears the direct return cost and normally pays the compatible carrier directly unless LIORE agrees otherwise or law places the cost on LIORE. LIORE will promptly provide a compatible Omniva return code, label or pre-filled booking, a case-specific parcel-machine location and recipient details, or another valid return route. A parcel machine may be used only where the carrier supports delivery into that network. Do not send goods to the registered office or to an arbitrary parcel machine. LIORE bears the necessary return cost of a non-conforming product where required by law.

LIORE refunds the withdrawn payments, including the least expensive standard outbound delivery cost for full withdrawal, within 14 days after notice, but may withhold payment until the goods or evidence of dispatch is received. The same payment method is used unless otherwise expressly agreed.

Full instructions are in the Return and refund policy.

10. Sealed hygiene exception and diminished value

The withdrawal right is excluded only for goods delivered in sealed packaging that are genuinely unsuitable for return for health-protection or hygiene reasons and that the consumer unsealed after delivery. Opening ordinary outer packaging that is not an identifiable hygiene seal does not automatically remove the right.

Where the exception does not apply, the consumer may inspect goods as reasonably necessary to establish their nature, characteristics, and functioning. The consumer is responsible only for proportionate diminished value caused by handling beyond what would reasonably be allowed in a shop.

Neither rule limits claims concerning defective, incorrect, damaged, recalled, or unsafe products.

11. Non-conforming goods and complaints

Leonem Limited OÜ is liable for lack of conformity that becomes apparent within two years after delivery. The consumer should notify LIORE within two months after discovering it. The consumer may initially require repair or replacement where possible and proportionate. Price reduction or termination and refund may be available in the situations provided by law. LIORE bears the necessary cost of a statutory remedy.

Where a lack of conformity becomes apparent within one year after delivery, it is presumed to have existed at delivery unless that presumption is incompatible with the nature of the goods or the lack of conformity.

An opened or used beauty product can still be the subject of a conformity or safety claim. Send a written complaint to info@liore.ee. Include the name and contact details, order number, factual description, and remedy sought. Photos and a batch/lot number help assessment but are not mandatory for statutory rights. LIORE responds in writing within 15 days and explains the proposed solution.

12. Consumer dispute resolution

Please contact LIORE first so we can try to resolve the matter. If a consumer and LIORE cannot agree, an Estonian resident consumer may submit the dispute to the independent Estonian Consumer Disputes Committee through the Consumer Protection and Technical Regulatory Authority. The procedure is generally free for the consumer. A consumer may also seek help from a competent cross-border consumer centre or bring the matter before a competent court.

The former EU Online Dispute Resolution platform has been discontinued and is not used.

13. Personal data

Personal-data processing is described in the Privacy policy. Payment providers, banks, carriers, and public authorities may also process data as independent controllers under their own notices.

14. Applicable law

Estonian law applies. Where applicable, a consumer resident in another country retains the mandatory consumer protection of that country. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.