Return and refund policy

Consumers have the right to withdraw from an online purchase within 14 days of receiving the goods, except where legal exceptions apply.

Beauty and hygiene product exception

Cosmetics, skincare, and other hygiene-sensitive products must be unused, unopened, in their original packaging, and with any protective or hygiene seal intact to be returned. If a product has been opened, used, or its hygiene/protective seal has been removed after delivery, the right of withdrawal may not apply for health protection or hygiene reasons, unless the product is defective, incorrect, or damaged.

How to return

1. Contact us before returning goods at info@liore.beauty or info@liore.ee.
2. Complete the Liore return form or include your order number, name, email address, returned products, and reason for return in the parcel.
3. Send the goods to: Tohvre tee 4, Tallinn, 75304 Järveküla, Estonia.

Please do not send returns to a parcel machine without prior agreement. Parcels sent to a parcel machine may automatically be returned to the sender.

Return cost and refund

If you use the 14-day withdrawal right, we will refund all payments received for the order, including the standard initial delivery cost, no later than 14 days from receiving your withdrawal notice. If you chose a delivery method more expensive than the least expensive standard delivery offered, we do not have to refund the additional cost.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent the goods back. The direct cost of returning the goods is paid by the customer, unless the return is due to an incorrect, damaged, or defective product.

If the product is defective, incorrect, or damaged in transit, contact us as soon as possible with your order number and photos. We will handle the issue according to applicable law.